The last few decades have witnessed a shift in the healthcare industry, becoming more patient-centric from being provider-focused. While the evolving consumer behavior is a driving force behind this transformation, technological advances have accelerated it. 

Faster access to medical data and records, better interpretation of parameters, and technology-enabled healthcare services enable providers to improve administrative procedures’ efficiency. Not only that, but it is also helping them to expand their reach to resolve current and future healthcare pain points.

In fact, as per a survey, physicians are readily using digital health tools to enable streamlined workflows, remote monitoring or management of patient care, and clinical decision support. In other words, whether it is the miniaturization of electronics or web-based technological solutions, this industry is readily adopting innovations to facilitate uninterrupted services and ensure safety.

So, what can you expect in the coming years?

The Industry is Switching From Volume to Value

Earlier, the healthcare industry was all about fee-for-service models. Their aim was all about sheer volume and profits. Not even a single consideration was about patient experiences. However, today, healthcare is all about anticipating healthcare needs and addressing them efficiently and in affordable ways. 

For instance, the Connecting to Care program in Saskatchewan, Canada, used an outreach platform to prevent the overwhelming inflow of hospitalizations and ER visits by focusing on the timely use of community-based services supporting medical and mental health assistance and treatments. Another example showed that using EMIS web protocols, templates, and quick keys allowed the surgeons to reduce waste, thereby improving productivity while meeting the long-term aims, i.e., providing quality care.

According to a survey, clear communications and sensitivity are the top priorities of a patient’s personalized care. To preserve and grow customer relationships, organizations are capitalizing on the technology-driven disruptors.

Using customized patient portals and personalized digital information solutions are aiding providers to deliver seamless omnichannel patient care access. Adopting new solutions to address the patients’ evolving needs is helping providers strengthen customer loyalty, boost utilization of healthcare services.

To put it differently, everyone is shifting to providing value-based care services by consistently deploying innovative models and analyzing data and trends.

But what led to this change?

A couple of years back, everyone envisioned what it might be like in the coming ten years in the healthcare ecosystem. Who knew, a single natural calamity would rapidly change the timeline of the healthcare future. 

It took less than six months for the entire healthcare industry to transform from its core business model. Remote working, virtual doctor visits, and supply chain disruptions drove a radical change within the ecosystem.

Here is what you must do to be in the game, irrespective of the situation.

With the virtual and remote health care services increasing importance every passing year, limiting yourself to inpatient services will result in a decline in revenue. Healthcare providers must integrate digital solutions to provide seamless outpatient services, urgent care, and step-down care services.

Nevertheless, how do you get started? 

For healthcare leaders who wish to stay longer in their area of expertise, if you start creating a roadmap from the customers’ point of view, it will always have the potential to lead the market. Not only that, doing the same will allow you to improve outcomes.

Remember, consumers wish for the following things when it comes to the healthcare experience. 

  • Experience that will allow them to get back to their everyday lives.
  • Empathy will ensure them that you care about their issues and are willing to offer every solution. 
  • Efficiency that you will not keep them waiting for care.
  • Economy that will ensure the patient is receiving services at fair value.
  • Empowerment gives them a bit of the upper hand to decide whether they wish to go ahead with the treatment plan.

Incorporating them in your day-to-day clinical activities will allow the providers to sustain their patients for a long time. 

Now, what if you think if there is anything for you?

Using technological advances in your current practice will allow you to link many processes together. In short, you won’t have to rely on your assistants to provide you with the information before making a decision. All you have to do is check the system, get the information and get real-time insights. 

It’s as simple as that. Let’s not forget, the healthcare industry is all about providing care. If you fail at that, no matter how advanced or world-class facilities you provide, you will end up on the wrong side. And you certainly don’t want that. At least, not when the pandemic is surrounding the healthcare industry with uncertainties. 

So, you must include all the necessary measures to streamline the everyday tasks that allow you to deliver better patient care. 

Final Thoughts

The healthcare industry is growing—what we thought as life-threatening disorders are no longer a threat. In fact, you might be surprised to know that, in the early 90s, to generate the first draft of the human genome sequence, scientists had to spend approximately $300 million and five months together. The cost now is less than $1 million, which is projected to cost less than $1 in the times to come.

Undoubtedly, the emerging market trends and a lack of robust infrastructure drive healthcare providers to rethink their inpatient and outpatient settings. That is driving them to adopt digital technologies, which can further reduce costs, increase access, and improve patient care. 

Furthermore, with patients demanding for unique healthcare to match their needs, they are looking for providers who are their ally that they can trust to help them navigate the healthcare system’s complexities. 

Moreover, it has been proven over the years that using centralized digital centers helps mitigate decision-making, clinical monitoring, and tailored treatment challenges. Integrating modern technologies are enabling on-demand interactions and seamless processes to deliver better patient care services. 

So, are you using modern technology to improve patient care? Or are you still procrastinating? Hopefully, the data provided above will help you make an informed decision for your clinical setting. 

Stay informed, stay safe!

References:

https://millipixels.com/thoughtstream/rejuvenating-healthcare-ux/

https://www.emishealth.com/insights/case-studies/northern-ireland-practice-saving-hours-of-time-each-week-with-emis-web/

https://www.hsph.harvard.edu/ecpe/a-roadmap-to-improve-customer-centricity-in-health-care/

 

“This is a Sponsored Post – the author has requested this post be shared on Women of Wisdom Magazine and WE were compensated for sharing.”

 


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